Skip to main content

Getting Started as a Practitioner

This guide walks you through joining MSP Collective as a practitioner — browsing the marketplace, writing reviews, earning badges, and getting the most out of the community.

Create Your Account​

  1. Go to mspcollective.io and click Register
  2. Enter your email and create a password, or sign in with Microsoft 365 to skip email verification
  3. Complete email verification if you registered with email
  4. Set up TOTP multi-factor authentication — this is mandatory for all accounts

You start at Trust Level 0 (New) with read access and limited posting. Participate in the community to increase your trust level and unlock features.

Browse the Marketplace​

Click Marketplace in the navigation to browse vendor products. You can:

  • Search by keyword or product name
  • Filter by category — 17 categories including RMM, PSA, Backup, Security, Cloud, VoIP, and more
  • Sort by rating, recency, or relevance
  • View vendor profiles — See company details, review summaries, and all listed products

Each listing shows the vendor's tier badge, average rating, and category tags.

Leave Your First Review​

Once you've used a vendor's product, share your experience:

  1. Navigate to the vendor's profile or product listing
  2. Click Write a Review
  3. Rate the product across six dimensions:
    • Overall (1–5 stars, required)
    • Support Quality (1–5 stars)
    • Value for Money (1–5 stars)
    • Ease of Use (1–5 stars)
    • Reliability (1–5 stars)
    • Onboarding (1–5 stars)
  4. Add a written review: title, pros, cons, and your experience details
  5. Indicate your time as customer, company size, and whether you'd recommend the product
  6. Submit — your review enters a moderation queue before appearing publicly

You earn 5 reputation points for each published review. Only verified practitioner accounts can submit reviews, and you can review each vendor once.

Enroll in Your First Course​

  1. Click Courses in the navigation
  2. Browse by category: product training, certification, best practices, technical, sales enablement, or onboarding
  3. Click a course to see modules, estimated time, skill level, and CPE credits offered
  4. Click Enroll (some courses are free, others are paid)
  5. Work through modules and lessons at your own pace
  6. Complete quizzes to test your knowledge
  7. Download your certificate when finished

Courses award CPE credits that count toward industry certifications. See CPE Credits for details.

Join a Discussion​

  1. Click Discussions in the navigation
  2. Browse existing threads or click New Discussion to start one
  3. Write your post using Markdown formatting
  4. Add up to 5 tags to help others find your discussion
  5. React to other posts with any of 8 reaction types
  6. Mark a reply as the accepted answer if it solves your question

Starting discussions earns 5 reputation points. Replies earn 3 points. Getting your reply marked as an accepted answer earns 15 points.

Earn Your First Badge​

Badges are awarded automatically as you hit milestones. The easiest to earn first:

BadgeHow to Earn
First PostCreate 1 discussion
Helpful MemberReceive 10 upvotes on your posts
Rising StarReach 100 reputation points
Week WarriorLog in 7 days in a row
Event EnthusiastAttend 5 community events

See Badge System for all 18 badges and their criteria.

Build Your Reputation​

Everything you do in Collective earns reputation points:

ActionPoints
Create a discussion+5
Reply to a discussion+3
Accepted answer+15
Receive a reaction+1
Publish an article+20
Article reaches 50 views+10
Create a poll+5
Host an event+25
Attend an event+10
Daily login streak+1
Refer a member (30-day active)+25

Content removal costs -20 points, a warning costs -50, and a suspension costs -200.

Connect with Peers​

  • Friend requests — Send a request with an optional message. Mutual friends can see each other's activity.
  • Follow — Follow users, vendors, or companies to get updates in your feed.
  • Groups — Join or create groups around shared interests.
  • Direct messages — Chat privately with other members (unlocked at Trust Level 1).

Next Steps​