Billing & Subscriptions
The One Stack uses a per-user plus per-endpoint billing model. Your monthly bill is based on how many staff users you have and how many endpoints you manage.
Subscription Tiers
Operations Bundles (Per User/Month)
| Tier | Includes | Price |
|---|---|---|
| Ops Essentials | PSA + CRM + CMDB | $82/user |
| Ops Complete | PSA + CRM + CMDB + Projects + On-Call + Voice | $129/user |
Both tiers include Hub, Books, People, Portal, Status, and Jarvis AI (free tier) at no additional cost.
Endpoint Add-Ons (Per Endpoint/Month)
| Product | Workstation | Server |
|---|---|---|
| RMM (standalone) | $3 | $6 |
| Defend (standalone) | $5 | $8 |
| Backups (standalone) | $4 | $8 |
| Endpoint Protect (RMM + Backups) | $4 | $8 |
| Endpoint Defend (RMM + Defend) | $7 | $12 |
| Endpoint Complete (RMM + Defend + Backups) | $7 | $16 |
Bundles save 15–30% compared to buying products individually.
AI Platform Tiers (Per User/Month)
| Tier | What You Get | Price |
|---|---|---|
| Free | Jarvis basic (limited queries, GPT-4.1-mini) | $0 |
| Basic | More queries, GPT-4.1 | $19 |
| Pro | Unlimited queries, Claude Sonnet, priority | $35 |
| Enterprise | Everything in Pro + custom models, API access | $59 |
User Protection (Per Managed User/Month)
User Protection bundles security awareness and posture monitoring into a single per-user add-on billed per client employee managed by the MSP:
| What's Included | Details |
|---|---|
| Security Awareness Training | Courses, videos, quizzes, policy acknowledgement campaigns |
| Phishing Simulation | 5 template types, click/report tracking, department scoring |
| Dark Web Monitoring | Breach detection per employee email (HaveIBeenPwned) |
| M365 Security Posture | Anomalous sign-ins, forwarding rules, OAuth grants, admin changes, MFA failure spikes |
| DMARC Reports | Aggregate report parsing, pass/fail rates, unauthorized sender detection |
Price: $3 per managed user/month (billed per client employee, not per MSP staff seat).
MSP Collective (Per Organization/Month)
Community access is sold at the org level, not per user:
| Tier | Price |
|---|---|
| Bronze | $149 |
| Silver | $499 |
| Gold | $1,999 |
| Platinum | $7,999 |
Annual Billing
Pay annually and receive a 15% discount on all subscription tiers. Annual billing is available for Operations bundles, Endpoint add-ons, and AI Platform tiers.
Payment Methods
- Credit card — Visa, Mastercard, American Express
- ACH bank transfer — Available for annual plans. Contact support to set up.
Managing Your Subscription
Upgrading
- Go to Hub → Billing
- Click Change Plan
- Select your new tier
- The upgrade takes effect immediately. You'll be prorated for the remainder of the current billing period.
Downgrading
- Go to Hub → Billing
- Click Change Plan
- Select the lower tier
- The downgrade takes effect at the end of your current billing period. You keep access to the higher tier until then.
Adding Endpoints
Endpoint billing is metered automatically. When a new device enrolls in RMM, Defend, or Backups, it's counted on your next invoice. Removed devices stop billing on the next cycle.
Canceling
- Go to Hub → Billing → Cancel Subscription
- Select a reason (optional)
- Your access continues until the end of the current billing period
- Data is retained for 90 days after cancellation, then permanently deleted
Invoices
Invoices are generated on the 1st of each month and available in Hub → Billing → Invoices. Each invoice includes:
- Per-user charges broken down by product tier
- Per-endpoint charges with device counts
- AI Platform charges
- Any prorated adjustments from mid-cycle changes
- Applicable taxes
Invoices are also emailed to the billing contact on your account.
Questions?
Contact [email protected] or visit the Support page for help with billing questions.