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The One RMM

The One RMM is a remote monitoring and management platform built for managed service providers (MSPs). It gives your technicians full visibility and control over every managed endpoint — workstations, servers, and mixed-OS fleets — from a single console.

Who Uses It​

RolePrimary Use
MSP TechnicianMonitor devices, run remote commands, deploy patches, respond to alerts
MSP AdministratorConfigure alert rules, manage automation scripts, set patch policies, review compliance reports
MSP OwnerFleet-level dashboards, patch compliance, billing usage overview

Key Capabilities​

  • Agent installation — One unified agent for Windows, macOS, and Linux; deploys silently via MSI, PKG, .deb/.rpm, Group Policy, or MDM
  • Device monitoring — CPU, RAM, disk, network, uptime, processes, Windows services, event logs, and custom metrics
  • Patch management — Windows Update, macOS Software Update, and Linux package managers; manual or auto-approve workflows; maintenance windows; rollback (Windows)
  • Remote execution — Run PowerShell, bash, or shell commands on 1–200 devices simultaneously with full output capture
  • Automation scripts — Schedule or alert-trigger scripts from a shared library; share to the MSP Collective marketplace
  • Alert rules — Threshold, state-change, and event-log alerts; route to PSA tickets, On-Call, or auto-remediation scripts
  • Performance dashboards — Fleet health overview, per-device graphs, patch compliance by client
  • Unified agent architecture — One binary; additional modules (Defend EDR, Backups) activate automatically when licensed, with no reinstall required

Pricing​

Device TypeMonthly Price
Workstation$3/device
Server$6/device

Bundled pricing is available when combined with Defend or Backups. See Hub pricing for bundle options.

Where RMM Fits in the Ecosystem​

Devices ──agent──▶ The One RMM
                        │
          ┌─────────────┼─────────────┐
          ▼             ▼             ▼
       PSA Tickets   Defend EDR    Backups
       (alerts →     (telemetry)   (module)
        tickets)
          │
          ▼
       CMDB (device inventory auto-sync)
          │
          ▼
       On-Call (critical alert escalation)
  • RMM → PSA: Alert-triggered ticket creation with full device context
  • RMM → Defend: Shared agent binary; EDR telemetry module activates when Defend is licensed
  • RMM → Backups: Shared agent binary; backup module activates when Backups is licensed
  • RMM → CMDB: Device inventory syncs every 4 hours
  • RMM → On-Call: Critical alerts can escalate to your on-call rotation

Prerequisites​

  • A Hub organization (all RMM users sign in through Hub SSO)
  • Devices with outbound HTTPS access (port 443) to api.theonermm.app
  • An active RMM subscription in Hub billing

Next Steps​