Performance Dashboards
The RMM console provides several dashboard views to give you instant visibility into your fleet's health, patch compliance, and active alerts — from the 50,000-foot view down to individual device metrics.
Fleet Overview
The main Dashboard at app.theonermm.app/dashboard shows the overall state of your managed fleet:
Fleet Health Score
A single 0–100 score representing the average health of all enrolled devices. Composed of:
- Patch compliance — 30% weight
- Active alerts — 30% weight
- Performance — 20% weight
- Agent connectivity — 20% weight
The score updates every 5 minutes. A trend arrow shows whether health is improving or degrading over the past 24 hours.
Health Score Distribution
A stacked bar or pie chart showing how many devices fall into each health tier:
| Tier | Score Range | Color |
|---|---|---|
| Healthy | 90–100 | Green |
| Warning | 70–89 | Yellow |
| Degraded | 50–69 | Orange |
| Critical | 0–49 | Red |
Click any tier to see the filtered list of devices in that range.
Device Count Summary
| Metric | Displayed |
|---|---|
| Total enrolled devices | Count |
| Online devices | Count + % of total |
| Offline devices (> 10 min) | Count |
| Devices added in last 30 days | Count |
Alert Summary Widget
Shows counts of active (unresolved) alerts by severity:
| Severity | Count | Action |
|---|---|---|
| Critical | N | Click to view critical alert list |
| Warning | N | Click to view warning alert list |
| Info | N | Click to view info alert list |
Patch Compliance Widget
Fleet-wide patch compliance percentage, updated daily:
- % Fully Patched — no missing patches
- % Missing Critical Patches — at least one critical patch outstanding > 7 days
- % Missing Non-Critical Patches — at least one non-critical patch pending
Device Detail Dashboard
Click any device in the Devices list to open the device-level dashboard:
Performance Tab
Live and historical graphs (toggle 1h / 6h / 24h / 7d):
- CPU Usage — line chart, current value highlighted
- RAM Usage — line chart with total RAM annotation
- Disk Usage — bar chart per volume
- Network — dual-line chart (inbound + outbound)
- Uptime — last boot time and uptime duration
Hover over any chart to see exact values at that timestamp.
Alerts Tab
Active and historical alerts for this specific device, sorted by most recent. Each entry shows:
- Severity badge
- Alert rule name
- Trigger time and resolution time (or "Active")
- Actions taken (ticket created, script run, etc.)
Patches Tab
Patch status for this device:
- Installed patches with install date
- Pending approved patches
- Awaiting deployment patches
- Denied patches
Remote Commands Tab
Recent remote command executions on this device, with status and quick link to full output.
Properties Tab
Full hardware inventory sourced from the agent at enrollment and refreshed weekly:
- Manufacturer, model, serial number
- Processor, RAM, storage
- Operating system and version
- IP addresses, MAC addresses
- Installed applications
Alert Summary View
Navigate to Alerts in the left sidebar for a fleet-wide alert list:
- Filter by severity, device, client, alert rule, or status (active/resolved)
- Bulk acknowledge or resolve alerts
- Click through to PSA tickets created by the alert
- Export to CSV
Patch Compliance Dashboard
Navigate to Patches → Compliance:
| Column | Description |
|---|---|
| Client name | MSP's customer |
| Total devices | All enrolled devices for that client |
| Fully patched % | Devices with no missing patches |
| Critical missing | Device count with ≥1 critical patch outstanding |
| Last scan | Most recent patch scan date |
Click a client row to drill down to individual device compliance within that client.
Export
Click Export on any report view to download CSV data. Useful for generating client-facing patch compliance reports.
Custom Dashboard Widgets
Administrators can add custom widgets to the main dashboard:
- Click Customize Dashboard in the top-right corner.
- Click Add Widget.
- Available widget types:
- Metric Gauge — current value of any metric across a device group
- Alert List — filtered alert feed
- Patch Status — compliance for a specific client or group
- Script Run History — recent automation activity
- Custom Metric Chart — graph any
custom.*metric from your scripts
- Drag widgets to reorder. Resize by dragging the corner.
Widgets save per-user. Each team member can configure their own dashboard layout.
Exporting Dashboard Data
From any dashboard view:
- Click Export (available on most list views and charts).
- Choose format: CSV (tabular data) or PDF (formatted report).
- Set a date range if exporting historical data.
- Download immediately or schedule a recurring export via email.
Scheduled exports are useful for weekly or monthly client reports.