Skip to main content

AI Assistant — Jarvis

Jarvis is the AI assistant built into The One Voice. It understands your call history, contacts, and activity to answer questions and surface insights across your entire phone system.

Accessing Jarvis​

Click AI Assistant in the left navigation, or click the Jarvis icon (sparkle/star) that appears in the top navigation bar across all pages.

What Jarvis Can Do​

Ask Questions About Call History​

Jarvis has access to your call logs, recordings, transcripts, and recaps. Ask natural-language questions:

  • "Show me all calls from Acme Corp last week"
  • "What was the outcome of the call with John Smith on Tuesday?"
  • "Which agents had the most missed calls yesterday?"
  • "How many calls came in after 5pm this month?"

Jarvis returns structured results with links to the actual call records.

Pre-Meeting Summaries​

Before a call with a contact you've spoken to before, ask Jarvis:

  • "What do I need to know before calling Sarah at TechCorp?"
  • "Summarize my last 3 conversations with the customer at 212-555-1234"

Jarvis pulls from call recaps, action items, and SMS history to build a pre-call brief.

Morning Briefing Integration​

The Morning Briefing (the AI digest shown at the top of your Dashboard each morning) is generated by Jarvis daily at 8AM UTC. It includes:

  • Call volume summary (total, answered, missed, outbound) vs. prior day
  • Average call duration
  • Pending voicemails
  • Top callers
  • Actionable insights (e.g., "Miss rate is up 40% — 3 agents are showing unavailable during peak hours")

Click Dismiss to remove the briefing for the current session (it reappears the next morning). Briefing history is available in the Jarvis chat interface — ask "Show me my briefings from last week."

Voice-Triggered Actions​

From the Jarvis chat interface, you can trigger actions:

  • "Call [name/number]" — opens the softphone and dials the contact
  • "Text [name/number] [message]" — opens the SMS compose view pre-filled
  • "Open tickets for [company]" — opens the PSA integration screen pop if configured
  • "Show me the recording of [call description]" — navigates to the relevant recording

Team Lead Insights​

Team leads and admins can ask team-level questions:

  • "Which agent has the best call scores this month?"
  • "What are the most common call topics this week?"
  • "Which call queue has the longest average wait time?"
  • "Show me all unresolved action items from call recaps this week"

Privacy and Data Access​

Jarvis only has access to data within your organization:

  • Agents see only their own calls and contacts
  • Team leads see their team members' data (based on RBAC group assignments)
  • Admins and org owners see all data within the org
  • Jarvis never has access to other organizations' data

Requirements​

Jarvis requires AI features to be enabled for your org. Go to Settings → AI → Accept Terms if you haven't done so. Usage is metered through Azure OpenAI via The One AI Gateway.