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The One Voice

The One Voice is a full-featured enterprise UCaaS/VoIP PBX-as-a-Service platform built on Telnyx. It gives MSPs and their clients a complete phone system — calls, SMS, IVR, voicemail, fax, video meetings, and AI-powered intelligence — all in one multi-tenant platform.

Who Uses It​

RoleWhat They Do
MSP Owner / AdminProvision customer orgs, configure white-label branding, manage billing, view analytics
Technician / Phone AdminSet up extensions, call routing, IVR menus, call queues, and devices
End User / AgentMake and receive calls, send SMS, access voicemail, join video meetings

Key Capabilities​

  • WebRTC Softphone — make and receive calls directly in the browser with no software to install
  • Full PBX — extensions, hunt groups, call queues, conference bridges, paging/intercom, hold music
  • IVR Builder — drag-and-drop menu trees with text-to-speech, audio upload, and AI conversational nodes
  • AI Intelligence — automatic call recaps, 6-dimension call scoring, live transcription, morning briefing digest
  • SMS Messaging — two-way SMS with templates, bulk sending, and 10DLC compliance
  • Virtual Fax — inbound/outbound fax with inbox management and scheduled delivery
  • Video Meetings — browser-based video rooms powered by Telnyx Video (no app install)
  • Call Recording — per-extension or global recording with compliance-aware retention policies
  • Skills-Based Routing — route calls to agents by language, skill, or department with proficiency weighting
  • Migration Wizard — import configurations from SkySwitch, RingCentral, 3CX, FreePBX, and Teams Phone
  • White-Label Billing — three-tier billing: platform → MSP → customer, with Stripe Connect and tax compliance
  • SSO Embed — drop-in <script> widget embeds the full phone system into PSA, CHMS, or AMS

How It Fits in The One Stack​

The One Voice integrates deeply with the rest of The One Stack:

  • PSA — screen pops show open tickets; calls create tickets; billing line items sync; click-to-call from contact records
  • CRM — call history appears in contact timelines; inbound caller matched to CRM contacts
  • Books — usage events flow to The One Books for billing reconciliation
  • Hub — SSO login via Hub IAM; Hub Bar navigation present throughout the app

Prerequisites​

  • An active The One Stack account with Hub access
  • A Voice subscription (Starter, Business, or Enterprise)
  • For outbound calls: at least one purchased or ported phone number
  • For SMS: a verified 10DLC brand and campaign (required by carriers for business messaging)