User Management

Hub is the single source of truth for user identity across The One Stack. All user invitations, role assignments, and deactivations happen here.

🔒 users.manage(Owner or Admin)

Inviting Users

1. Navigate to Settings > Users in Hub
2. Click Invite User
3. Fill in:
   • Email address — must be a valid Microsoft Entra account
   • Display name — how the user appears across all products
   • Platform role — Owner, Admin, Member, or Viewer (see Org Roles)
   • Product access — which products the user can access
4. Click Send Invite

The invitee receives an email with a registration link. The link expires after 7 days. If it expires, you can resend the invitation.

Bulk Invites

You can invite up to 20 users at once from the invite screen. Each user can have a different role and product access configuration.

⚠️The Owner role is limited to 2 users per organization. This is a security measure — owners have unrestricted access to all settings, billing, and user management.

Viewing Users

The Users page shows all members of your organization with:

• Name and email
• Status — Active, Invited, Suspended, or Deactivated
• Platform role — Owner, Admin, Member, or Viewer
• Product access — which products they can use
• Last login — when they last authenticated
• MFA status — whether multi-factor authentication is enabled

Use the search and filter controls to find specific users.

User Profile Fields

Each user has the following profile information:

Field	Description
Display name	Shown across all products
Email	Primary email (linked to Entra account)
Phone	Optional contact number
Avatar	Profile photo (pulled from Entra or uploaded)
Timezone	Used for timestamps and scheduling
MFA methods	TOTP, SMS, or email verification

Deactivating Users

When a team member leaves your organization:

1. Find them on the Users page
2. Click their name to open their profile
3. Click Deactivate

Deactivation immediately prevents the user from signing in. Their audit history is preserved, and their assignments in products (ticket ownership, project membership, etc.) remain intact for continuity.

ℹ️Deactivation is reversible. You can reactivate a user at any time, restoring their previous role and product access.

Removing Users

To permanently remove a user from your organization, deactivate them first, then click Remove. This clears their profile from Hub. Their historical activity (audit entries, ticket comments, etc.) is attributed to "Removed User."

🚨Removing a user cannot be undone. If you think you might need to restore their access later, deactivate instead.