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February 2026

New Features​

Defend EDR Phase 3​

  • Real-time process telemetry streaming to ADX via Event Hub (16 partitions, 3 hubs)
  • New detection rules for lateral movement and credential dumping
  • Agent auto-update mechanism with staged rollout support
  • Forensic timeline view for incident investigation

Books Multi-Entity Support​

Manage multiple business entities (legal entities, subsidiaries, departments) under a single tenant. Each entity maintains separate chart of accounts, bank connections, and tax settings while sharing a unified reporting view.

Voice Screen Pop and Contact Lookup​

Inbound calls now trigger automatic screen pops in PSA and CRM with caller identification, recent ticket history, and contact details. Includes one-click ticket creation from active calls and automatic activity logging to the matched contact record.

Agents Phase 2A​

  • Dispatch and Guardian system agents for automated task routing
  • Branch steps in agent workflows for conditional logic
  • Approval gates requiring human confirmation before sensitive actions
  • Organization-level overrides for agent behavior
  • PSA service endpoints for agent-initiated ticket operations

Alert-to-Ticket-to-Escalation Pipeline​

Unified alert pipeline from RMM, Security, and Backups into PSA with automatic On-Call escalation. Includes 7 default routing rules, alert deduplication, and a dashboard widget showing pipeline status.

Improvements​

Security SIEM Correlation​

  • Alert feed ingestion from RMM and Defend now operational
  • 4 initial correlation rules for multi-signal detection
  • Dashboard widget showing alert volume and severity trends

Portal Access Controls​

  • Bidirectional bus events between PSA, Hub, and Portal
  • 3 access levels: View Only, Standard, and Full Access
  • Client self-service ticket submission and status tracking

RMM Script Library​

  • 50 new pre-built remediation scripts for common Windows issues
  • Script scheduling with maintenance window support
  • Output capture and logging to ticket notes

On-Call Rotation Improvements​

  • Support for follow-the-sun rotation schedules
  • Escalation timeout configuration per tier
  • SMS and Voice notification channels in addition to push

Bug Fixes​

  • Defend: Fixed agent reconnection loop on endpoints with restrictive proxy configurations.
  • Books: Resolved rounding discrepancy in multi-currency invoice totals.
  • Voice: Fixed call recording playback failing for recordings longer than 60 minutes.
  • RMM: Resolved script execution timeout not being honored on Linux agents.
  • Portal: Fixed client user invitation emails not respecting custom branding.