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The One Visitor

The One Visitor is a modern visitor management system built for MSPs managing physical access at their offices and client sites. It replaces paper sign-in logs and manual badge tracking with a digital touchscreen check-in experience, real-time host notifications, and a complete visitor audit trail.

What Is The One Visitor?​

Visitor is a multi-location visitor management platform. Visitors walk up to a kiosk at reception, enter their name and details, and check in — the host is notified instantly by email. Staff can manage visitor records, track badge inventory, and view who is currently in the building from any browser. Every check-in and check-out is logged with full audit trail for compliance and security audits.

Who Uses It?​

RoleHow They Use Visitor
MSP Office ManagerManages visitor check-in settings, badge inventory, and kiosk displays for the MSP's own offices
Security StaffMonitors who is currently in the building, reviews visitor logs, and manages denied or flagged entries
Client Site ManagerDeploys Visitor at a managed client's reception desk as part of a managed security service
Visitors (Self-Service)Walks up to a kiosk at reception, selects their host, enters their details, and checks in
Hosts (Hub Users)Receives an email notification when their visitor arrives

Key Capabilities​

  • Touchscreen kiosk check-in — Visitors self-check-in at a tablet or touchscreen at reception without staff involvement
  • Pre-registration — Hosts pre-register expected visitors; pre-registered visitors check in faster
  • Multi-location management — Manage visitor logs for multiple offices, warehouses, and client sites from one account
  • Badge tracking — Track physical badge inventory (visitor, contractor, VIP, delivery, temporary) with assignment and return workflows
  • Real-time dashboard — See how many visitors are in the building right now across all locations
  • Host notifications — Hosts receive an email the moment their visitor checks in
  • Visitor log with search — Complete searchable history of every visitor with check-in/check-out times and purpose
  • Audit trail — Every action logged with actor, timestamp, and IP for compliance and security reviews
  • Device management — Pair tablets and kiosk displays via a 6-digit code; manage display modes and branding
  • Flexible visitor categories — Capture visit purpose: meeting, interview, delivery, maintenance, tour, event, and more

How It Fits in The One Stack​

Visitor integrates with the rest of The One Stack:

IntegrationWhat It Does
Hub SSOSingle sign-on — Hub credentials work in Visitor with no separate login
Hub BillingUsage tracked per active location for subscription billing
Hub SearchVisitors and locations are searchable from the unified Hub search bar
Hub Permissions11 granular permissions control who can check visitors in, manage badges, export reports, and configure admin settings
The One BusVisitor check-in and check-out events stream to the Bus for cross-product automation

Prerequisites​

  • Active Hub account with at least one user assigned to the Visitor product
  • At least one location configured before checking in visitors
  • A tablet, iPad, or touchscreen device at reception for self-service kiosk check-in (optional — staff can also check in visitors from the browser)
  • The One Security — Visitor integrates with Security for threat intelligence; pre-screening against known threat actors
  • The One Hub — Identity and permissions for all Visitor users
  • The One Portal — Visitor log data accessible to client admins via the client portal

Next Steps​

ℹ️The One Visitor is available at app.theonevisitor.app. You can also reach it from the Hub waffle menu.