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Mobile App

The PSA mobile app gives technicians access to tickets, time tracking, and dispatch on iOS and Android. Built for field technicians and on-the-go service desk work.

Downloading the App​

PlatformWhere to get it
iOSApp Store — search "The One PSA"
AndroidGoogle Play Store — search "The One PSA"

Logging In​

The mobile app uses Hub SSO:

  1. Open the app and tap Sign In
  2. Enter your Hub email address
  3. Authenticate through your organization's Hub login (including MFA if enabled)
  4. If you use Microsoft Entra SSO, you'll be redirected to Microsoft's sign-in page

Once signed in, the app maintains your session. You can optionally enable biometric login (Face ID or fingerprint) for faster access on subsequent opens.

Home Tab​

The home screen shows:

  • Active timers — any running stopwatch timers
  • My tickets — tickets assigned to you, sorted by priority and SLA urgency
  • Notifications — recent ticket assignments, SLA warnings, and mentions
  • Quick actions — create a ticket, start a timer, check dispatch schedule

Tickets Tab​

View and manage tickets on mobile:

  • Ticket list — your assigned tickets with status, priority, and SLA indicators
  • Search and filter — find tickets by number, subject, client, or status
  • Ticket detail — view the full conversation, properties, and activity log
  • Reply or note — add a client reply or internal note from the composer
  • Update status — change ticket status with one tap
  • Reassign — hand off to another technician

Photo Attachments​

Attach photos directly from your device:

  1. Open a ticket and tap the attachment icon
  2. Choose Camera to take a new photo or Library to select an existing one
  3. The photo uploads and attaches to the ticket

Useful for documenting on-site issues, equipment labels, error screens, and completed work.

Time Tracking Tab​

Track time on mobile:

  • Start/stop timer — tap the play button on any ticket to start tracking
  • Manual entry — add a time entry with start time, end time, and notes
  • Active timer indicator — always visible in the tab bar when a timer is running
  • Timesheet view — review your daily and weekly time entries
ℹ️

Mobile timers sync with the web app in real time. Start a timer on mobile and it appears in the web app (and vice versa). Only one timer can be active at a time across all devices.

Push Notifications​

The mobile app sends push notifications for:

EventNotification
Ticket assigned to youImmediate push with ticket subject and client
SLA warningPush when a ticket reaches 75% of SLA target
SLA breachPush when a ticket exceeds SLA target
Client replyPush when a client adds a reply to your ticket
MentionPush when a team member mentions you in a ticket note
EscalationPush when a ticket is escalated to your queue

Configure which notifications you receive in the app's Settings → Notifications.

Field Service Features​

For technicians doing on-site work:

  • Dispatch schedule — view your daily dispatch assignments and route
  • GPS check-in/out — tap to record arrival and departure from a client site
  • Route view — map showing your scheduled stops for the day
  • Signature capture — collect client signatures on completed work orders
  • Offline mode — view cached ticket data and queue actions for sync when connectivity returns
💡

GPS check-in data automatically creates location-tagged time entries, so you don't need to manually log travel and on-site time separately.

Offline Mode​

When you lose network connectivity:

  • Cached tickets remain viewable
  • Time entries and notes queue locally
  • When connectivity resumes, queued actions sync automatically
  • A sync indicator shows pending items

The app uses SQLite for local storage, so your data is preserved even if the app is closed.

Next Steps​