The One AI Platform
The One AI Platform is a unified AI workspace and app-builder for MSPs. It puts enterprise-grade AI directly in your technicians' hands — chat with powerful language models, build custom AI agents, generate proposals and documentation, enforce AI governance policies, and create client-facing apps without writing a line of code.
What the AI Platform Does
The platform serves two core use cases that work together under one subscription:
AI Tools for your team — Chat with GPT-4.1 and other models, build custom GPT agents scoped to your business, generate proposals and knowledge base articles, run AI-powered assessments, enforce governance policies, and analyze how your team is using AI.
Studio App Builder — Drag-and-drop builder that creates branded client portals powered by your PSA, CRM, and Books data. Deploy an app for a client in minutes; they log in and see their tickets, invoices, devices, and more — all branded as your MSP.
| Capability | Description |
|---|---|
| AI Chat | Persistent conversations with GPT-4.1, GPT-4.1-mini, and GPT-4o. Branch, pin, folder, and share conversations. |
| Custom GPT Agents | Build AI agents with custom instructions, knowledge bases, and product scopes. Deploy to the HubBar or embed in apps. |
| Jarvis | Cross-product AI assistant (Cmd+J) with memory — knows your role, clients, and preferences across every product. |
| Content Generation | Generate proposals, battlecards, SOPs, RCA reports, KB articles, and email templates with one prompt. |
| AI Governance | Policy engine with 6 compliance frameworks (EU AI Act, NIST AI RMF, ISO 42001, and more). Risk scoring, incident tracking, shadow AI detection. |
| AI Gateway | Three-provider routing (Azure OpenAI, Azure AI Foundry, Anthropic) with circuit breakers, PII scrubbing, and per-tenant quota enforcement. |
| Workflows | Visual automation editor — chain AI steps, conditions, and outputs into repeatable processes triggered manually, on a schedule, or via webhook. |
| Usage Analytics | Daily/weekly/monthly token consumption by feature, cost per feature, top users, and provider breakdown. |
| Studio App Builder | No-code drag-and-drop editor. Choose a starter template, customize blocks, connect PSA, and deploy — your clients get a branded portal. |
| Marketplace & Academy | Browse and install third-party AI apps and workflow templates. Learn from structured tracks and earn certifications. |
Pricing
AI Platform Core
| Tier | AI Tokens/Month | Custom GPTs | Team Members |
|---|---|---|---|
| Free | 100k | 2 | 3 |
| Starter | 1M | 10 | 10 |
| Professional | 10M | 50 | 50 |
| Enterprise | Unlimited | Unlimited | Unlimited |
Studio Add-On (optional)
| Item | Price |
|---|---|
| Studio platform fee | $199/month (includes $50 credits) |
| Per deployed app | $29/month |
| Per client tenant | $5/month |
How the AI Platform Fits in the Stack
The AI Platform is the AI intelligence layer for every other The One product:
- PSA — Jarvis surfaces ticket suggestions, Defend alerts auto-escalate, AI generates RCA reports
- CRM — Enrichment populates company and contact records automatically
- RMM / Defend — Behavioral AI from the platform powers anomaly scoring and attack narratives
- Books — Studio's Books integration displays invoices in client portals
- Voice — Call recap and transcription run through the AI Gateway
- People — WorkDNA org profiles and team assessments pull from People data
Next Steps
- Getting Started — First login, initial setup, and your first Jarvis interaction
- AI Gateway — How provider routing, failover, and quota enforcement work
- Custom Agents — Build and deploy AI agents for your team
- Jarvis — Cross-product AI assistant with persistent memory
- Usage Quotas — Token budgets, tier limits, and overage handling
- Governance — Policies, compliance frameworks, risk, and shadow AI
- Studio App Builder — Build client portals without code
- Troubleshooting — Common issues and solutions