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Roadmap

The One Agents shipped Phase 1A in March 2026 with the core runtime, API, event catalog, and four system agents. The following phases are in development.

Phase 1B — Agent Builder UI​

Status: In development

The current release requires agents to be defined via the API or imported as JSON. Phase 1B adds a visual workflow designer to the Agents console:

  • Visual canvas — Drag-and-drop step builder with live validation
  • Trigger picker — Searchable Event Catalog browser with inline sample payload preview
  • Prompt editor — AI Reason step editor with variable autocomplete and output schema builder
  • Template browser — Browse and preview templates without leaving the builder
  • Test mode — Run an agent against a sample event payload before activating
  • Conflict visualizer — See which system agents a new agent will interact with

Phase 2 — Enhanced System Agents​

Status: Planned

The four system agents will receive product-specific integrations as the platform matures:

Dispatch Agent enhancements:

  • Technician skill matching — route tickets to the technician with the best match for the required skill, considering current workload
  • SLA-aware prioritization — factor in the client's contract SLA tier when setting response expectations
  • Client sentiment detection — flag tickets where the client communication suggests frustration or escalation risk

Guardian Agent enhancements:

  • Cross-alert correlation — identify when multiple alerts form a pattern (e.g., three medium alerts that together indicate a coordinated attack)
  • Blast radius visualization — map which CMDB assets are potentially affected by a detected threat
  • Automated Defend IOC submission — when a threat is confirmed, submit the IOC to the cross-MSP intelligence feed

Advisor Agent enhancements:

  • Per-client risk scoring — weekly per-client risk digests with trend data, not just the daily org-wide summary
  • Proactive recommendations — surface upsell opportunities (e.g., clients without Defend enrolled who had incidents this month)
  • Digest delivery options — Slack, Teams, and email digest formats in addition to push notifications

Client Context Builder enhancements:

  • Expanded trigger set — refresh context on Defend alerts, Books transactions, and CRM activity, not just PSA tickets
  • Relationship health scoring — synthesize ticket satisfaction, response times, and contract value into a relationship health metric
  • Historical trend data — retain 90-day rolling context, not just current state

Future​

The following capabilities are on the longer-term roadmap:

Custom Code Steps A secure, sandboxed step type that runs a short JavaScript function — enabling custom logic beyond what Branch and AI Reason can express. Sandboxed execution, no external network access.

Webhook Triggers Trigger agents from external HTTP webhooks — enabling integration with systems outside The One Stack (third-party monitoring tools, physical security systems, custom business apps).

Scheduled Triggers (Enhancement) The current schedule trigger supports cron expressions. Future enhancements include natural language scheduling ("every Tuesday at 9 AM for these 5 clients"), timezone-aware scheduling, and holiday-aware skipping.

Agent Marketplace Contributions The current template library is The One Stack-curated. A future controlled marketplace will allow verified MSP partners to publish templates, with a review and approval process before any template is listed.

Multi-Org Agent Deployment For MSPs managing sub-organizations (e.g., an MSP running The One Stack for a franchise with multiple locations), deploy a single agent definition across all sub-orgs simultaneously.