The One Agents
The One Agents is the AI operating layer for The One Stack. It connects all 32 products through a single event-driven automation platform — watching every signal across your MSP, reasoning about what matters, and acting on it automatically or with human approval.
MSPs using The One Agents stop managing a stack of tools and start managing outcomes.
What The One Agents Does
Every product in The One Stack publishes events to The One Bus — a unified event mesh. The One Agents subscribes to all of them. When an event matches an agent's trigger and conditions, the agent executes a workflow of steps: AI reasoning, product API calls, human approval gates, notifications, conditional branches, and waits.
| Capability | Description |
|---|---|
| Event-Driven Triggers | Agents fire on any of 96+ event types from all 32 products — ticket created, alert fired, invoice overdue, device offline, employee offboarded, and more |
| AI Reasoning | Each workflow step can invoke AI (GPT-4o mini, GPT-4o, or Claude Sonnet) with the full client context injected — enabling nuanced triage, drafting, and decision-making |
| Product Actions | Agents call any product API to take action — create PSA tickets, isolate devices in Defend, page On-Call, send Relay campaigns, update CRM deals |
| Human Approval Gates | Workflows can pause and wait for a human to approve or deny before continuing — email or SMS notification, configurable timeout with default behavior |
| System Agents | Four pre-built, always-on agents ship with every account: Dispatch, Guardian, Advisor, and Client Context Builder |
| Template Library | Curated agent templates organized by category — browse, preview, clone to your org, and customize |
| Credit-Based AI | Pay for AI reasoning steps via a simple credit system. Non-AI steps (product actions, notifications, branches, waits) cost zero credits |
| Full Audit Trail | Every execution is logged step-by-step with timing, inputs, outputs, and credit consumption |
Subscription Tiers
| Tier | Price | Credits/mo | Custom Agents |
|---|---|---|---|
| Starter | $99/mo | 20,000 | 5 active |
| Growth | $179/mo | 100,000 | 25 active |
| Scale | $299/mo | 300,000 | Unlimited |
All tiers include all four system agents, the full template library, and client intelligence across every product. Custom agent limits apply only to org-created agents — system agents are always on and don't count against the limit.
How It Fits in the Stack
The One Agents sits at the center of the platform, wired to every product through The One Bus:
- PSA — Dispatch Agent auto-classifies and routes every incoming ticket. Guardian Agent creates security incident tickets from Defend alerts.
- Defend — Guardian Agent enriches and escalates security threats. Critical detections trigger isolation workflows with human approval gates.
- On-Call — Agents page the on-call technician for P1/P2 incidents. Approval gates coordinate response across the on-call rotation.
- Books — Billing workflow agents trigger on overdue invoices, payment failures, and expiring contracts.
- CRM — Renewal agents fire 60 days out. Deal-won agents trigger client onboarding sequences across multiple products.
- All products — The Client Context Builder maintains living profiles of every managed client and injects that context into every AI reasoning step.
Next Steps
- Getting Started — Enable Agents and create your first custom agent
- Core Concepts — Events, agents, steps, executions, and credits explained
- System Agents — The four pre-built agents that ship with every account
- Event Catalog — All 96+ event types organized by product
- Building Custom Agents — Step-by-step walkthroughs for real MSP use cases
- API Reference — Full endpoint documentation