Troubleshooting
Welcome to the central troubleshooting hub for The One Stack. Use the guides below to diagnose and resolve common issues across the platform.
Common Guides
| Guide | Description |
|---|---|
| SSO & Authentication Issues | Login loops, session expiration, cookie problems, portal SSO |
| Billing Issues | Subscription activation, payment failures, invoice discrepancies |
| Integration Issues | Entity Sync conflicts, bus events, webhooks, API keys |
| Performance | Slow pages, widget timeouts, search issues, large datasets |
Cross-Product Quick Checks
Before diving into a specific guide, try these steps first:
- Clear browser cache and cookies — Stale session data causes the majority of intermittent issues.
- Check the Status Page — Visit status.theonestack.com to see if there is an active incident.
- Try a different browser or incognito window — This rules out extension conflicts and cached state.
- Verify your subscription — Go to Hub > Billing and confirm the product you are trying to use is active.
- Check permissions — Go to Hub > Team and confirm your role has access to the product in question.
Per-Product Troubleshooting
Each product section in the docs includes product-specific troubleshooting tips. Look for a "Troubleshooting" page within the product's documentation category.
Still Need Help?
If you cannot resolve your issue with these guides:
- Support Portal — Open a ticket at support.theonestack.com
- MSP Collective — Ask the community at mspcollective.io
- Email — Reach us at [email protected]